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Rules on returns

Make a refund in 3 easy steps !

1 Print the form Generate return documents, and then print them.
2 Send a package Put the packaged goods together with the return document into the carton and seal it well.
3 Refund You will receive your refund up to 14 days we receive your refund.
  • 30 days to return
  • Address for returns: Galaktyczna 32A Gdańsk 80-299

  • Easy to

    The return wizard can be found in the I want to return the product

    Fast and hassle-free

    You receive code for a parcel locker. You don't print the label. You send a parcel in any parcel locker in Poland


    You will generate a return document in the return wizard, print it, sign it and put it in the return box.


    The fee for making a refund is only PLN 9.00, it will be deducted from the amount that we will refund you for the returned goods. You will receive a refund within 14 days.


    All returned shipments are insured up to PLN 200.

    You can also send us a return using our standard form. You can download it Here printed, filled out and put in a box along with the return return. 

    The third return option is to refer the return to one of ourópoints in brick-and-mortar sales. The list of stores can be found in the table below.


    ul. 3 Maja 11b,
    82-300 Elbląg
    tel. (+48) 55 242 79 01
    Designer Outlet

    ul. Przywidzka 8,
    80-174 Gdańsk
    tel. (+48) 58 304 15 21
    C.H. Factory Ursus

    ul. June 1976 6, 02-495 Warsaw
    tel. (+48) 22 812 80 15
    C.H. Factory Krakóin

    ul. Prof. A. Rożańskiego 32, 32-085 Modlniczka
    tel. (+48) 12 297 35 67
    C.H Factory Annopol

    ul. Annopol 2 lok. 91, 03-236 Warsaw
    tel. (+48) 22 441 91 75
    C.H. Designer Outlet

    ul. Przywidzka 8, 80-174 Gdansk
    tel. (+48) 58 304 71 98
    ul. Graniczna 2, 54-610 Wrocław
    tel. (+48) 71 349 99 92
    C.H. Madison

    ul. Rajska 10, 80-850 Gdansk
    tel. (+48) 58 690 80 28
    C.H Factory Poznań

    ul. Dębiecka 1, lok.69, 62-030 Luboń
    tel. (+48) 61 652 30 00

    Details of our quick

    return system
    • In the returns panel, select the goods you would like to return;

    • In the next steps, select the return by clicking on the option "I will use the return shipment offered by the store" and choosing the form in which you want to receive the returned money;

    • Generate a document, then print it out and be sure to sign the return document;

    • Put the packaged goods together with the return document in the carton to be sent and seal it well. You can use the carton in which you received the ordered goods. Go to any InPost Parcel Locker, where you can send the parcel quickly and conveniently, 24h/7. Remember that the dimensions of the package cannot exceed the dimensions of 41 X 38 X 64 cm and the weight of 25 kg.

    • Refund, in the form selected in the return wizard, will be made within 30 days from the date on which we were informed about your decision to withdraw from the contract. As a rule, however, it takes less time. We may withhold a refund until we have received the item or until you provide proof that it has been returned.

    The above procedure is not a condition for exercising the statutory right of withdrawal and does not limit it in any way.

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