Rules on returns
Make a refund in 3 easy steps !
Easy toThe return wizard can be found in the I want to return the product
Fast and hassle-freeYou receive code for a parcel locker. You don't print the label. You send a parcel in any parcel locker in Poland
ConvenientlyYou will generate a return document in the return wizard, print it, sign it and put it in the return box.
CheapThe fee for making a refund is only PLN 9.00, it will be deducted from the amount that we will refund you for the returned goods. You will receive a refund within 14 days.
SafelyAll returned shipments are insured up to PLN 200.
You can also send us a return using our standard form. You can download it Here printed, filled out and put in a box along with the return return.
The third return option is to refer the return to one of ourópoints in brick-and-mortar sales. The list of stores can be found in the table below.
ul. 3 Maja 11b,
tel. (+48) 55 242 79 01
ul. Przywidzka 8,
tel. (+48) 58 304 15 21
C.H. Factory Ursus
ul. June 1976 6, 02-495 Warsaw
tel. (+48) 22 812 80 15
C.H. Factory Krakóin
ul. Prof. A. Rożańskiego 32, 32-085 Modlniczka
tel. (+48) 12 297 35 67
C.H Factory Annopol
ul. Annopol 2 lok. 91, 03-236 Warsaw
tel. (+48) 22 441 91 75
C.H. Designer Outlet
ul. Przywidzka 8, 80-174 Gdansk
tel. (+48) 58 304 71 98
|FILIPPO WROCŁAW FASHION OUTLET
ul. Graniczna 2, 54-610 Wrocław
tel. (+48) 71 349 99 92
ul. Rajska 10, 80-850 Gdansk
tel. (+48) 58 690 80 28
C.H Factory Poznań
ul. Dębiecka 1, lok.69, 62-030 Luboń
tel. (+48) 61 652 30 00
Details of our quickreturn system
In the returns panel, select the goods you would like to return;
In the next steps, select the return by clicking on the option "I will use the return shipment offered by the store" and choosing the form in which you want to receive the returned money;
Generate a document, then print it out and be sure to sign the return document;
Put the packaged goods together with the return document in the carton to be sent and seal it well. You can use the carton in which you received the ordered goods. Go to any InPost Parcel Locker, where you can send the parcel quickly and conveniently, 24h/7. Remember that the dimensions of the package cannot exceed the dimensions of 41 X 38 X 64 cm and the weight of 25 kg.
Refund, in the form selected in the return wizard, will be made within 30 days from the date on which we were informed about your decision to withdraw from the contract. As a rule, however, it takes less time. We may withhold a refund until we have received the item or until you provide proof that it has been returned.
The above procedure is not a condition for exercising the statutory right of withdrawal and does not limit it in any way.