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Shop regulations

 

 

TERMS AND CONDITIONS OF THE ONLINE STORE

§1 GENERAL PROVISIONS

 

1.These Regulations (hereinafter: "Regulations"), define the terms and conditions of use of the online store "Filippo", operating at the Internet address www.filippo.pl (hereinafter: "Online Store").

2. In the scope of services provided in the Online Store by electronic means, the Regulations are the regulations referred to in article. Article 8 of the Law of 18 July 2002. on the provision of electronic services (hereinafter: "Act on the provision of electronic services").

3. The owner of the Online Store and the seller is Adam Filipowicz, running a business under the name ADBUT Adam Filipowicz with its registered office in Gdańsk (80-557) at ul. Narwicka 21D, NIP 5850006150, REGON 191419430, (hereinafter: "Seller").

4. Contact with the Seller is possible via:
a) e-mail - at the following address: sklep@filippo.pl;
b) traditional mail - at the address: ADBUT Adam Filipowicz, Galaktyczna 32A Gdańsk 80-299;
c) telephone - at: +48583000075.


5. As part of its activity, the Seller sells Goods that can be purchased by Customers using the Online Store and provides electronic services indicated in the Regulations.

6. Information about the Goods available in the Online Store, in particular their descriptions, technical and functional parameters and prices, constitute an invitation to conclude a sales contract within the meaning of article. Article 71 of the Law of 23 April 1964. Civil Code (hereinafter: "Civil Code").

7. Before starting to use the Online Store, the Customer is obliged to read the Regulations and the Privacy Policy.

8. If no separate agreement has been concluded between the Seller and the Customer, the Regulations constitute a sales contract and specify its terms.

9. The Seller makes these Regulations and The Attachments available via the link on the main page before, during and after the conclusion of the Sales Agreement. The customer can download it and print it out.

§2 DEFINITIONS OF:

 

1. Customer– the User of the Online Store or the Buyer of Goods in the Online Store, a natural person with full legal capacity, a legal person or an organizational unit without legal personality, to which the law grants legal capacity, which concludes a Sales Agreement with the Seller or otherwise uses the Online Store.
2. Consumer– consumer within the meaning of Article 2. 221 of the Civil Code. According to the statutory definition: a Consumer is considered to be a natural person performing a legal transaction with an entrepreneur not directly related to his business or professional activity.

3. A natural person running a sole proprietorship making a purchase of a non-professional nature- a natural person concluding a Sales Agreement directly related to its business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity, whose right grants the right to: withdraw from the contract on the terms granted to Consumers, to apply the provisions on prohibited clauses used in model contracts and the rights regarding liability under the warranty for defects of the sold item.

4. Address of theSeller's Registered Office – ul. Galaktyczna 32A Gdańsk 80-299.

5. Online shop – a website run by the Seller, available at the following electronic address: https://www.filippo.pl/ - through which the Customer can obtain information about the Goods and their availability, and purchase the Goods or order the provision of a service.

6. Sales agreement–a distance sales contract, the subject of which are Goods, concluded via the Online Store and the Electronic Order Form available there, as well as by phone and via e-mail.

7. Commodity – A movable item, a clothing product or a leather product, available in the Online Store.

8. Online Store Privacy Policy and Cookies - a document setting out detailed rules for the processing of personal data and the use of cookies. The privacy policy and cookies constitutes Appendix No. 3 to the Regulations and is available on the website https://filippo.pl/en/terms.html

9. Durable medium– means a material or tool enabling the Customer or the Seller storing information addressed personally to him in a way that allows access to the information in the future for a period of time adequate for the purposes for which the information serves and which allow the unchanged reproduction of the information stored, in particular electronic mail.

10. Electronic Order Form– a form made available by the Seller for the electronic procedure of placing an order; available in the Online Store when placing an Order.

11. Electronic Return Form– a form provided by the Seller for the electronic return procedure; available at https://filippo.pl/en/returns-open.html

12. Electronic Complaint Form– a form provided by the Seller for the electronic complaint procedure; available at https://www.filippo.pl/en/rma-open.html.

13. Sending an Order– approval of the order by clicking the "Order and pay" button by the Customer, treated as submitting a binding declaration of will to conclude a Sales Agreement with the Seller.

14. Order – the Customer to submit a binding declaration of will to conclude a Sales Agreement with the Seller.

15.Account – a set of data stored in the Online Store and in the Seller's ICT system regarding a given Customer and orders placed by him and Sales Agreements concluded, with the use of which the Customer can place orders, as well as in a timely manner - cancel or edit and conclude Sales Agreements. Setting up an Account by the Customer is associated with the conclusion by him of an agreement for the provision of the Account service.

16. Telephone Order – a sales channel of the Online Store, enabling Customers to submit to the Seller an offer to purchase Goods available in the Online Store via telephone, at +48583000075

17. E-mail Order – the online store sales channel enabling the Seller to submit an offer to purchase Goods available in the Online Store via the Seller's e-mail – sklep@filippo.pl

18. Evaluation of order handling and Evaluation of individual goods (Ratings)– subjective statements and ratings awarded by the Customer in the form of stars from 1 to 5 for the Online Store after completing the Order.

 

 

§3 SCOPE OF SERVICES


 

Types and scope of services provided electronically:

1) concluding Online Sales Agreements via the Electronic Order Form – in the scope of Goods sold in the Online Store,

2) registering and using the Account as part of the Online Store,

3) adding opinions, comments and ratings – the Customer may add an opinion or comment to his order,

4) sending e-mails in which the Seller confirms receipt of the order, receipt of payment, acceptance of the order for execution, acceptance of information about withdrawal and complaint of the Goods.

 

§4 TECHNICAL REQUIREMENTS

 

1. The use of the Online Store is possible provided that the IT system used by the Customer meets the, the following minimum technical requirements:

a) connection to the Internet,
b) having devices that allow you to use the Internet,
c) using a web browser Firefox, Chrome, Internet Explorer in the current version,
d) use any program to view files in PDF format,
e) use e-mail and have an active e-mail account.

2. In order to ensure the security of the transmission of messages and data in connection with the services provided, the Online Store takes technical and organizational measures appropriate to the level of security of the services provided, in particular measures to prevent the acquisition and modification by unauthorized persons of personal data sent on the Internet.

 

§5 ORDERS

 

1. Placing an Order in the Online Store can be made:

a) via the Account, using the Electronic Order Form,
b) via the purchase option without registration using the Electronic Order Form,
c) via the Telephone Order,
d) via the E-mail Order.

2. In the case of making an Order using the Electronic Order Form:

a) The purchase is made by completing the Electronic Order Form available on the Online Store website. The selection of ordered Goods is made by adding them to the basket. The Electronic Order Form specifies the m.in. what Goods, at what price and in what quantities the Customer wants to order to the location indicated by him. The customer takes appropriate technical steps based on the displayed messages.

b) After the Customer has provided all the necessary data, a summary of the Order will be displayed. The summary will contain information concerning: data identifying the Seller, the subject of the order, the unit and total price of the ordered Goods, including delivery costs and other, if any, the selected payment method, the selected method of delivery, costs and expected time of delivery of the Goods to the Customer.

c) In order to place an Order, it is necessary to provide personal data marked as mandatory in the Electronic Order Form, accept the content of the Regulations and Send the Order by pressing the "Order and pay" button.

d) Clicking the "Order and pay" button by the Customer and thus Sending the Order constitutes a binding declaration of will to conclude a Sales Agreement, in accordance with the content of these Regulations.
e) After sending the Order, the Customer receives a message to the e-mail address provided in the Electronic Order Form, confirming its acceptance.

f) If it is not possible to execute the Order, the Seller notifies the Customer about it by means of a message sent to the e-mail address provided by him. In this case, the Sales Agreement is not concluded between the Seller and the Customer. If the Order has been previously paid, the Seller shall immediately return to the Customer all payments made by him.

g) If the Order is possible to execute, the Seller forwards it for implementation and notifies the Customer about it by means of a message sent to the e-mail address provided by him. When the Customer receives a message about the transfer of the Order for execution, the Sales Agreement is concluded between the Seller and the Customer.

3. In the case of placing an Order via a Telephone Order of Goods selected from the Online Store:

a) the Customer places an Order by calling the telephone number +48583000075 and contacting the Customer Service, which informs him about the available payment methods, possible places and methods of delivery and the costs associated with it.
b) In order to place a Telephone Order, it is necessary for the Customer to provide:
  • the name of the Goods that the Customer wants to order along with its essential features if it is necessary in a given case (such as, for example, size, colour, material) and their quantity,
  • the address and method of delivery of the Goods,
  • the selected payment method,
  • data identifying the Customer: name and surname, e-mail address, delivery address of the Goods and telephone number of the Customer.
c) An employee of the telephone customer service office informs him about the selected Goods, their total price and additional costs, including in particular the costs of delivery of the Goods to the location indicated by the Customer. The Employee also informs about the Seller's data, the right to withdraw, the method of payment and possible ways to read the content of these Regulations.

d) Upon receipt of the information referred to in paragraph. 3 (lit. c above, the Customer confirms his willingness to place an Order.

e) An employee of the telephone customer service office informs him about the further course of the sales process, applying § 5 section accordingly. 2 lit. e-g.

f) After placing the Telephone Order, the remaining sales process takes place accordingly in the manner described above in § 5 section. 2 lit. e-g.

g) The Customer is obliged to indicate the full and correct delivery address of the Goods as well as the telephone number and e-mail address, which should not change until the goods are delivered without prior notification to the Seller.

4. In the case of placing an Order via an E-mail Order of the Goods selected from the Online Store:

a) the Customer places the Order by sending an e-mail to the Seller's address – sklep@filippo.pl.
b) For the E-mail Order made, it is necessary to specify in the message sent by the Customer:
  • the name of the Goods that the Customer wants to order along with its essential features if it is necessary in a given case (such as, for example, size, colour, material) and their quantity,
  • the address and method of delivery of the Goods,
  • the selected payment method,
  • data identifying the Customer: name and surname and delivery address of the Goods.
c) If the Customer omits some of the required information, the Seller will ask for the Order to be supplemented in the return message.

d) After completing the E-mail Order, the remaining sales process takes place accordingly in the manner described above in § 5 section. 2 lit. e-g.

5. Until the Seller commences the execution of the Order, the Customer may change it:

a) With the help of the technical solution available on the Electronic Order Form page and going through the entire order path again. The order is changed by placing a new one, which takes the place of the one previously placed. Alternatively, the payment made by the Customer is settled towards the new Order, and in the case of overpayment, it is returned to the bank account from which the payment was made (in the case of placing the Order using the Electronic Order Form).

b) By telephone or e-mail contact with the Seller (in the case of a Telephone Order and an E-mail Order).

6. Until the Seller commences the execution of the order, the Customer may cancel his order by selecting the "cancel order" option available on the Electronic Order Form page (only if the Order is placed using the Electronic Order Form).

7. If the Customer cancels the order, the Seller returns the received payment within 3 business days. The refund of the payment will be made using the same method of payment as used by the Customer.

8. The delivery time of the order is from 1 to 30 working days from the date of conclusion of the contract.

 

§6 PAYMENT

 

1. The Online Store offers the possibility of making payments in the form of prepayments, on delivery, with payment to the account after delivery and with a deferred date.

2. In the case of placing a Telephone Order and an E-mail Order, it is only possible to pay by traditional bank transfer and cash on delivery.

3. Payment for the Goods can be made in the following way:

  • selected at the time of placing the order on the Electronic Order Form,
  • in the case of a Telephone Order, in the manner indicated during the conversation with the telephone customer service,
  • in the case of an E-mail Order, in the manner indicated in the e-mail message sent to the Seller containing the Order.

4. Currently available payment methods in the form of prepayments and deferred payments in the Online Store are available at https://www.filippo.pl/en/payments.

5. If the Seller does not receive payment from the Customer who has chosen to pay in advance, i.e. payment by bank transfer, electronic payment or payment by payment card, BOK may contact the Customer to remind about the payment, including by sending an e-mail. Failure to pay within 7 days of placing the Order will result in the lack of acceptance of the offer submitted by the Customer as part of the Order.

 

§7 DELIVERY

 

1. On the Electronic Order Form, the Customer selects the method of delivery by selecting the choice made. In the case of a Telephone Order, the choice of the delivery method is made by informing the telephone employee of the customer service office about this choice, and in the case of an E-mail Order – the choice is made by indicating the selected delivery method in the e-mail containing the Order. The Seller reserves the right to change the delivery method chosen by the Customer at no additional cost to the Customer.

2. If the Goods are not collected by the Customer, which will result in the return of the Goods to the Seller – he may withdraw from the Sales Agreement. Withdrawal from the contract takes place by submitting a statement to the Customer in the form of an e-mail.

3. In the situation referred to in paragraph 2, the Seller is obliged to immediately return to the Customer the received payment for the Goods purchased by the Customer.

4. Currently available delivery methods in the Online Store can be found at https://www.filippo.pl/en/delivery.

 

§8 WITHDRAWAL FROM THE CONTRACT

 

1. The Customer who has concluded the Sales Agreement may, within 30 days, withdraw from it within 30 days without giving a reason. In the event of withdrawal from the Sales Agreement - the contract is considered not concluded.

2. In the event of withdrawal from the contract, the Customer bears only the direct costs of returning the Goods.

3. The Customer's statement must clearly express his will to withdraw from the contract, in particular he may:

4. The Seller shall immediately confirm on the Durable Medium the fact of receiving a statement of withdrawal from the contract.

5. To meet the deadline, it is enough to send a statement before its expiry.

6. The withdrawal period starts to run:

a) for the contract, in the performance of which the Seller issues the item, being obliged to transfer its ownership - from taking possession of the Goods by the Customer or a third party indicated by him other than the carrier, and in the case of a contract that:

  • includes many things that are delivered separately, in batches or in parts - from taking possession of the last thing, batch or part,
  • consists in regular delivery of things for a definite period of time - from taking possession of the first of the things,

b) for other contracts - from the date of conclusion of the contract.

7. The withdrawal statement form and information on the exercise of the right to withdraw from the contract (Appendix No. 1 to these Regulations) are available in the Online Store when placing the Order (as an integral part of the Regulations) and sent to the Customer in a message sent to the e-mail address provided by him after accepting the Order for execution.

 

§9 CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT FOR THE SALE OF GOODS

 

1) The Seller shall, within 14 days from the date of receipt of the statement of withdrawal from the Sales Agreement, return to the Customer all payments made by him.

a) The refund of the payment will be made using the same method of payment as used by the Customer.

b) If the Customer uses the Electronic Return Form in order to exercise the right of withdrawal - the funds will be returned to the method selected in the form and to the bank account provided by the Customer.

c) In the case of An Order over PLN 149, the Customer is entitled to a refund of the costs of the cheapest method of delivery of the Goods,

d) In the case of an Order below PLN 149, the Customer receives a refund of the entire delivery costs regardless of the chosen method.

2) If the Seller has not offered to collect the Goods from the Customer himself, he may withhold the return of payments received from him until the Goods are received back or the Customer provides proof of their return, whichever occurs first.

3) The Seller may offer the Customer to collect the item from him. However, if the Seller has not made such a proposal - the Customer should return the item to the Seller (or a person authorized by the Seller to collect) immediately, but no later than 30 days from the date on which he withdrew from the contract. To meet the deadline, it is enough to send the item back before its expiry. The goods that the Customer returns should be sent to the address of the Seller's registered office.

4) The Customer is responsible for the decrease in the value of the Goods resulting from the use of them in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the Goods.

 

§10 COMPLAINTS ABOUT GOODS

 

1. The Seller is obliged to deliver the Goods free from legal and physical defects, thus being liable to the Customer under the warranty, if the Goods purchased by him have a defect of this type. The Customer's rights under the warranty are exercised in accordance with the provisions of Article 1. 556 and n. Civil Code and the provisions of § 10 of the Regulations.

2. If, after the transfer of ownership of the Goods to the Customer, he finds that the Goods have physical or legal defects, he may submit a complaint to the Seller under the warranty for defects:

3. The steps that the Customer must take to submit a complaint, including the method of delivery of the complained Goods to the Seller, are indicated at individual stages in the Electronic Complaint Form. If the Customer uses a different method of submitting a complaint than via the Electronic Complaint Form - the Seller will inform the Customer about further steps of the complaint procedure in a manner corresponding to the method of submitting the complaint.

4. The notification should specify the defect that the Customer thinks the Goods have, the demands against the Seller and, if possible, document the said defect and provide proof of purchase of the Goods in the Online Store.

5. The Customer who has submitted a complaint and delivered the Goods covered by it to the Seller may demand from the Seller a refund of the costs of its delivery.

6. The deadline for considering the complaint and responding to it is 14 days from the date of delivery of the Goods to the Seller and a properly completed complaint statement. Failure to respond within the time limit indicated in the preceding sentence is tantamount to the Seller's recognition of the legitimacy of the complaint.

7. The Seller sends a response to the complaint to the Customer by e-mail or in writing.

8. If it is not possible to remove the defect of the Goods or replace them with Goods free from defects, the Seller informs the Customer about the possibility of submitting a statement on price reduction or withdrawal from the Sales Agreement. Depending on the Customer's choice, the Seller shall return to the Customer all or part of the price for the Defective Goods within 14 working days from the date of the Customer's choice of one of the services offered by the Seller.

9. The Customer may not withdraw from the Sales Agreement if the defect of the Goods is insignificant.

 

§11 COMPLAINTS ABOUT SERVICES PROVIDED ELECTRONICALLY

 

1., the Customer may file a complaint if the Seller provides electronic services in a manner inconsistent with the Regulations, which results in particular in improper operation of the Online Store or any of its elements.

2.the Customer submitting a complaint for the reasons indicated in the paragraph. 1 above, should send by e-mail to the address sklep@filippo.pl, a message containing the following elements:

a) the Name and Surname of the Customer;

(b) e-mail address;

(c) a description of the irregularities noted.

3. Unless the provisions of this § 11 differ, the provisions of § 10 shall apply mutatis mutandis to complaints about services provided electronically.

 

§12 OUT-OF-LITIGATION OF DISPUTES INVOLVING A CONSUMER

 

1. The provisions on out-of-court settlement of disputes involving consumers apply only to Customers who are Consumers.

2. The customer has the opportunity to use out-of-court methods of dealing with complaints and pursuing claims.

3. Detailed information on the possibility for the Customer to use out-of-court complaint and redress methods and the rules of access to these procedures are available at the premises and on the websites:

  • poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection;
  • of Provincial Inspectorates of Trade Inspection;
  • of the Office of Competition and Consumer Protection.

4. The Customer may also use the Online Dispute Resolution (ODR) platform available at http://ec.europa.eu/consumers/odr/.

 

§13 REVIEWS

 

1. Within a specified period after the execution of the Order, the Customer with an Account - may be asked in a message sent to the e-mail address provided by the Customer to add an Order Service Assessment and an assessment of individual goods. The assessment of the order service and the evaluation of individual Goods is voluntary and free of charge, and in order to do so, click on the link that takes you to a separate page. As part of one order - the Customer has the option of adding the above-mentioned Ratings only once.

2. As part of the above- The Customer may give a rating in the form of stars from 1 to 5 and add a verbal statement limited to 65,535 word characters. Ratings are automatically signed with the Customer's name and the city that is indicated by the Customer when registering the Account.

3. Ratings are stored and presented to the public on the Online Store website, as well as on the websites of the https://www.opineo.pl/opinie/filippo-pl.

4. The Seller does not verify substantively, does not control the Ratings about orders. The Buyer is solely and independently responsible for the statement made as part of the Assessments. The Seller is entitled to block the Ratings in whole or in part on the terms resulting from the law and these Regulations.

5. It is unacceptable to post content containing information that is untrue, misleading, vulgar, aggressive, offensive or clearly considered to be inconsistent with good manners. It is also unacceptable to post content of an unlawful nature, violating the rights of third parties, or constituting an act of unfair competition.

6. The customer undertakes not to place content that contains links to external websites, having a promotional or advertising nature or containing personal data of third parties. It is also forbidden to place illegal content, in particular constituting an act of unfair competition, etc.

7. The customer is responsible for the statements edited and posted by him, in particular he is responsible for the violation of the rights or goods of third parties

8. At the express request of the Customer, the content of the Ratings may be hidden for other Users of the Online Store, but the awarded rating in the form of stars is included in the overall rating of the Online Store and the Goods.

 

§14 INTELLECTUAL PROPERTY

 

1. The Customer declares that he is not entitled to any rights, including copyright or related rights to the Ratings and statements posted by him, except for the right to use the Online Store in the manner specified in the Regulations. The Customer is not entitled to any recording, reproduction, making available, public or dissemination of the content, unless such a right results from the law or the Regulations.

2. The Customer is not entitled to any interference in the content, in particular he is not entitled to interfere with the content, structure, form, graphics, mechanism of operation or other elements of the Online Store.

3. The Customer, by posting in the Online Store Ratings that constitute works within the meaning of the Act of 4.2.1994. about copyright and related rights - grants the Seller a non-exclusive and free of charge and unlimited in time and territory license to use these works by the Seller, together with the right to grant sublicenses to third parties, which includes making the work available to the public in such a way that everyone can have access to it in a place and at a time chosen by them (the Internet). A licence shall be granted in respect of all fields of exploitation known at the time of its granting, in particular the following fields of exploitation:

  • in the field of recording and reproduction of the work by any technique - in particular printing, reprographic, magnetic recording, digital, i.e. using any techniques on any audiovisual or visual medium, in particular on audiovisual discs, CDs, computer disks, in a multimedia network, including internet and related on-line services and reproduction, recording, use on the Internet, advertising, reproduction of the record in electronic form in computer memory and in internal and external networks;
  • in the scope of using whole or fragments or any elements of a work with the possibility of modification resulting from the essence of a given online medium - in all publications, in particular online, digital, in newsletters and information, alone or in combination with other works or fragments of works; the use of in whole or in part for the purpose of promotion and advertising, in particular in the form of audiovisual, audio, media advertising;
  • in the scope of trade in the original or copies on which the work has been fixed - placing on the market, lending, renting the original or copies;
  • distributes the work in a manner other than specified above - public performance, exhibition, display, reproduction, broadcasting and re-broadcasting, as well as making the work available to the public in such a way that everyone can have access to it in a place and at a time chosen by them;
  • in the use of works for promotional and marketing purposes.

4. The Customer's deletion of the Account or Rating does not affect the validity of the above license.

 

§15 AMENDMENT OF THE TERMS AND CONDITIONS OF:

 

1. The Seller may make a change to the Regulations in the case of:

a) changes in the subject of the Seller's activity;

b) make technical modifications to the Online Store requiring adaptation of the provisions of the Regulations to them;

c) the legal obligation to make changes, including the obligation to adapt the Regulations to the current legal status.

2. Customers will be informed about the change in the Regulations by publishing its amended version on the Store's website, at least 14 days before the date of entry into force of the changes.

3. To Sales Agreements concluded before the date of entry into force of the new Regulations, the provisions of the then applicable Regulations shall apply.

4. A Customer who does not agree to the amendment of the Regulations may, by deleting the Account, terminate the contract for the provision of the Account service with immediate effect until the amendments to the Regulations enter into force. Failure to give notice shall be deemed to be consent to the provision of electronic services by the Seller in accordance with the amended provisions of the Regulations.

 

§16 FINAL PROVISIONS

 

 

1. These Regulations are valid from 18.08.2021

2. In the event of a change or cancellation of any of the provisions of these Regulations by decision of a competent authority or court, the remaining provisions of these Regulations shall remain in force and binding on the Seller and the Customer.

3. Information on the processing of personal data by the Seller can be found in the Privacy Policy available at: https://www.filippo.pl/en/privacy-and-cookie-notice

4. The law applicable to the settlement of all disputes related to the Regulations is Polish law. These disputes will be settled by a common court with territorial jurisdiction.

 

 

 

 

 

 

Annex 1 - Information on the exercise of the right of withdrawal

 

1. The deadline for withdrawal from the contract expires after 30 days:

a) in the case of a sales contract from the date on which you came into possession of the goods or on which a third party other than the carrier and indicated by you came into possession of the goods;

b) in the case of a contract obliging to transfer ownership of several items that are delivered separately from the date on which you came into possession of the last of the items or on which a third party other than the carrier and indicated by you came into possession of the last item;

c) in the case of a contract requiring the transfer of ownership of goods delivered in batches or in parts from the date on which you took possession of the last batch or part or on which a third party other than the carrier and indicated by you came into possession of the last batch or part;

2. In order to exercise the right to withdraw from the contract, you must inform us, i.e.: ADBUT - Adam Filipowicz Galaktyczna 32A Gdańsk 80-299, tel.+48583000075, sklep@filippo.pl of its decision to withdraw from this contract by means of an unequivocal statement (for example, a letter sent by post, by fax or e-mail).

3. You can use the model withdrawal form, but it is not mandatory.

4. You can also fill in the Electronic Return Form available on the Online Store website:https://www.filippo.pl/en/returns-open.html. If you use this option, we will immediately send you a confirmation of receipt of information about withdrawal from the contract on a Durable Medium.

5. In order to meet the deadline for withdrawal from the contract, it is sufficient for you to send information regarding the exercise of your right of withdrawal before the deadline for withdrawal from the contract.

6. In the event of withdrawal from this contract, we will refund to you all payments received from you, including the costs of delivery of the item (regarding the amount of costs reimbursed - see. § 9 section 1 of the Regulations), immediately, and in any case no later than 14 days from the date on which we were informed of your decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherly.

7. In cases where we have not offered to collect the Goods ourselves - we have the right to withhold the refund of payment until we receive the item or until we provide us with proof of its return, whichever occurs first.

8. Please send the returned item to the following address: Sklep Filippo. Galactic 32A Gdansk 80-299 immediately, and in any case no later than 14 days from the date on which you informed us of your withdrawal from this agreement. The deadline is met if you send the item back before the expiry of the 14-day period. You will have to bear the direct costs of returning the item.

9. Due to the weight and dimensions of the Goods, in the event of withdrawal from the contract - sending back the Goods may involve higher costs than ordinary mailing by post. If you want to use the services of courier companies, it may be necessary to send a parcel on a pallet that is more expensive than a regular postal shipment.

 

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